Senior Product & UX Designer
Krishna Chaitanya
I turn complex product challenges into clear, data-informed experiences that feel effortless.
12+ years designing for SaaS, healthcare, and enterprise data products. Currently at Microsoft and HCLTech; previously Meta and Razorpay.
Open to senior product & UX roles · Greater Toronto Area · remote
12+ years
Product & UX design across SaaS, healthcare, and enterprise data.
Microsoft, HCLTech, ex-Meta, ex-Razorpay
Storefront systems and enterprise data platforms designed at scale.
0→1 & solo design
Took products from concept to launch, sometimes as the only designer.
Brands & teams I’ve designed for
What I do
Three places I make the biggest difference
My work lives where products are complex and the data is dense, turning that into something people can read, trust, and act on.
Data & analytics product design
Reports, dashboards, and analytics turned into focused decision tools, so people find answers themselves instead of escalating.
Design systems & accessibility
Reusable, responsive component systems built to WCAG AA, scaling cleanly across markets, languages, and teams.
AI-assisted UX
Production AI features and an AI-augmented process, moving faster from a messy problem to a clear direction, with judgment staying human.
Selected work
Enterprise data · Microsoft
Making a complex partner report readable
Redesigned a nine-page Power BI report into a focused decision tool, so support teams could find answers themselves instead of escalating.
Enterprise data · Meta
A real-time compliance command center
Rebuilt Meta SOCC vendor-compliance tracking from scattered spreadsheets into one governed Tableau system across 12,000+ accounts, compliance up 35%.
Consumer · Xbox · Microsoft
A scalable storefront card system
Designed responsive, accessible card and promo components for the global Microsoft and Xbox store, working across markets, languages, and tight launch deadlines.
Enterprise SaaS · 0→1
Onboarding that keeps new hires
Designed an enterprise onboarding platform from research through hi-fi prototypes, built around reducing early turnover and lifting engagement.
Telehealth · Sole designer
Video care, made simple
Led end-to-end UX for a telehealth platform’s scheduling and video experience, and built its first design system, as the only designer on the product.
Concept · Messaging
Native message scheduling for WhatsApp
Designed a privacy-first, native scheduling feature for WhatsApp’s 2B+ users, researched, prototyped, and validated in usability testing.
Product · Fintech
Tap-to-pay on a merchant’s phone
Designed the UX for accepting NFC card payments on a merchant’s own phone for Razorpay, from field research through development-ready handoff in 8 weeks.
Strengths
Where I’m strongest
I’m at my best when the product is complex, the data is dense, and the experience needs to feel simple, without pretending the problem is simple.
Complex, data-heavy products
Reports, dashboards, and analytics platforms reshaped into tools people can actually decide from.
Design systems & accessibility
Reusable patterns and WCAG AA standards that hold up across markets, languages, and large teams.
End-to-end & 0→1
Research through launch, defining the problem and shipping the solution, sometimes as the only designer.
AI-assisted UX & research
Production AI features and faster research synthesis, bringing stakeholders along without losing rigor.
AI Practices
AI doesn’t replace the designer. It amplifies the thinking.
I’ve integrated AI deliberately into my practice, not as a shortcut, but as a thinking partner that helps me move faster from a messy problem to a clear direction.
Intention first.
Any tool is only as useful as the thinking behind it. I stay in the driver’s seat, using AI to explore and interrogate ideas, but always directing. Design decisions remain human.
Research acceleration.
AI surfaces patterns in user-interview transcripts and synthesises research for alignment. What used to take two days of affinity mapping now takes hours.
The AI Insights tile, live in production.
On Meta’s SOCC LCO platform I designed an AI-powered Insights tile that auto-generates contextual observations from live compliance data, for example, “Vendor 3 non-productive hours are high.” It surfaces what the numbers mean, not just what they are, and was the most-cited feature in post-launch research.
“The Insights tile was the first time a compliance dashboard told me what I needed to do next, not just what was happening.”
Compliance Analyst, Meta SOCCHow I use AI
About
I’m a senior product & UX designer who’s at his best turning complex data and technical systems into something people can understand and act on. Over 12+ years I’ve worked across SaaS, healthcare, e-commerce, and enterprise data products, designing for both business goals and real user needs.
I work end to end: research, information architecture, prototyping, and design systems, and care as much about whether a design functions as whether it looks good. Most recently I’ve led UX for the Microsoft and Xbox storefront, and before that spent five years on enterprise products including Meta’s SOCC platform and Microsoft’s reporting tools.
Leading digital storefront and campaign creative for Microsoft and Xbox; training and mentoring designers; A/B testing assets and running quality reviews.
Led UX for Meta’s SOCC LCO compliance platform in Tableau, KPI tabs, the AI Insights tile, information architecture, and a WCAG AA system.
Led the UX redesign of the FMO reporting tool; built the FMO design system, dark/light themes and mobile-first layouts across 28 reports. Led a team of 8.
Sole designer for banty.com, a HIPAA/PHIPA-compliant telehealth platform, design system, brand, and web/iOS/Android. AODA / WCAG 2.0 AA.
End-to-end UX for the GAIN global hiring platform, brand identity, design system, web and mobile. Employee of the Year.
Designed UX for an iPaaS platform serving higher education, API-management interfaces and integration dashboards.
Redesigned the GainStores e-commerce platform, navigation, store themes, and merchant onboarding.